Shipping policy
Welcome to PuffNPerfum. We are committed to delivering your favorite fragrances and products safely and on time. Please read our shipping policy carefully before placing your order.
Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales, launches, or peak seasons, processing times may be slightly delayed.
Shipping Coverage
We currently ship across:
- Pakistan
Shipping availability may vary depending on the delivery address.
Estimated Delivery Time
Within Pakistan
- Major cities: 2–5 business days
- Remote areas: 4–7 business days
International Orders
- Delivery may take 7–21 business days, depending on destination and customs clearance.
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order size.
- Free shipping promotions may be offered from time to time on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (if provided) to monitor your shipment status.
Failed Deliveries
Please ensure your shipping address and contact details are correct.
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
- Customer unavailability
Additional shipping charges may apply for re-delivery.
Damaged or Lost Packages
If your order arrives damaged or appears lost in transit, contact us within 48 hours of delivery with:
- Your order number
- Photos of the package/product (if damaged)
We will work with the courier partner to resolve the issue as quickly as possible.
Customs & Duties (International Orders)
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.